Sanus Media is committed to protecting your personal data and privacy. This privacy policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).      

1. What data do we collect? We collect and process the following personal data:

- Your full name

- Your email address

- Your phone number

- Optional: Any information you provide in messages, questionnaires, or intake forms      

2. How do we collect your data? You directly provide us with most of the data we collect. We collect data when you:

- Book a 1:1 coaching session

- Sign up for emails, free resources, or downloads

- Fill out a contact form or complete a survey

- Communicate with us via email, phone, or social media

- Voluntarily participate in a testimonial or case study      

We may also collect cookies and usage data when you visit our website (see section 7).    

3. What is our legal basis for processing your data?

Under the GDPR, we rely on the following legal bases:

- Consent

– When you opt in to receive marketing communications.

- Contract

– When we need your data to deliver services you’ve requested (e.g. booking coaching sessions).

- Legitimate interest

– To improve our services and communicate relevant updates (when balanced with your rights).      

4. How will we use your data?

We use your data to:

- Schedule and manage 1:1 coaching sessions

- Communicate with you about services and updates

- Send marketing communications, if you have given consent

- Improve our offerings based on your feedback      

We do not sell or share your personal data with third-party marketing organizations.      

5. How do we store your data?

Your data is stored securely in tools that comply with GDPR, such as:

- Appointment scheduling systems (e.g., Calendly, Acuity)

- Email marketing platforms (e.g., MailerLite, ConvertKit)

- Secure password-protected documents (if applicable)      

We keep your personal data only for as long as necessary:

- For client data: up to 2 years after your last session

- For email subscribers: until you unsubscribe or request deletion      

We will securely delete or anonymize your data when no longer needed.      

6. Marketing and Communication We may send you emails or texts about coaching updates, tools, or offers only if you have given us explicit consent.      

You can opt out at any time by:

- Clicking the unsubscribe link in any email

- Replying “STOP” to any SMS

- Contacting us directly at [email protected]      

7. Cookies

Our website uses cookies to:

- Keep you signed in

- Understand how you interact with our content

- Improve the website and user experience      

You can disable cookies through your browser settings. For more info, see allaboutcookies.org.      

8. Your data protection rights (under GDPR)

You have the following rights:

- Access – Request copies of your personal data

- Rectification – Request correction of inaccurate or incomplete data

- Erasure – Request deletion of your data (“right to be forgotten”) under certain conditions

- Restriction – Request limits on how we use your data

- Objection – Object to the processing of your data for direct marketing

- Data portability – Request a copy of your data in a commonly used format      

You also have the right to withdraw your consent at any time, without affecting the lawfulness of prior processing.        

To exercise any of these rights, contact us at: Email: [email protected]      

We will respond within one month.      

9. Changes to this policy

We regularly review this policy and will update it when necessary. The most recent version will always be available on our website.      

Last updated: 16-04-2025      

10. How to contact us

If you have questions about this privacy policy or your personal data, you can contact us at: Email:[email protected]

11. How to contact the appropriate authority If you feel that we have not addressed your concern in a satisfactory manner, you have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet).      

Datatilsynet

Borgergade 28, 5

1300 København K

Phone: +45 33 19 32 00

Email: [email protected]

Website: https://www.datatilsynet.dk